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bo gyi pe chit

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1 month ago

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Rail Europe

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want to change train timing

Please kindly suggest me, how do i change my e-ticket of Frankfurt Main HB to Paris EST on 30-01-2018.

I bought the ticket for ETD from Frankfurt Main HB at 30-01-2018 18:58 and ETA Pairs EST at 22:52 then would like to change the time ETD 16:58 and ETA 20:41.

Is there any extra payment need?

Official Answer
photo Travel Expert
Rail Europe Posted 1 month ago

Hello Bo gyi pe chit,

Thanks for the question.

May I know your 8 digit booking number that starts with 40 or 41 so that I can check and assist you better.

Awaiting your reply.

Kind Regards,

Leora, Rail Europe Travel Expert.

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17

Hi Leora,

Thanks for your kind reply. Actually i have bought the tickets for 3 persons and i've got the e-ticket by email (Please see attached file). So if possible want to change the train timing to ETD 16:58 from Frankfurt and ETA 20:41 to Paris.

Best Regards,

BO GYI PE CHIT

photo Travel Expert
8

Hello BO GYI PE CHIT,

Thanks for your reply.

It looks like you purchased tickets from a Travel agent. Kindly contact them itself regarding your booking as we do not have access to tickets booked by Travel agents on their system.

Kind Regards,

Leora, Rail Europe Travel Expert.

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8

Dear Leora,

Please kindly see the attached photo.

photo Travel Expert
7

Hello BO GYI PE CHIT,

Thanks for your reply.

With reference to your query, this is to inform you refund/ exchange policies for tickets will vary depending on the type of train and fare that are booked. Please review the terms and conditions for your tickets below :

Departure: FRANKFURT MAIN HB on TU 30/01/2018 at 18:58

Arrival: PARIS EST on TU 30/01/2018 at 22:52

After-Sales: Non refundable, non exchangeable

As the After-Sales policy of your booking is Non refundable, non exchangeable, exchange for a different time cannot be provided and no refund can be provided as well.

As you have made your booking through RTS Japan which is an Agent, kindly get in touch with them for further queries.

Kind Regards,

Leora, Rail Europe Travel Expert.

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7

Dear Leora,

Thanks for your information. Really appreciated.

Best Regards,

Bo Gyi

photo Travel Expert
7

Hello Bo Gyi,

Thanks for the reply.

Always happy to help.

Best Regards,

Leora, Rail Europe Travel Expert.

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