Stuart Duncan

shared this question
2 years ago

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Rail Europe

Travel Expert





Unable to complete reservation 38762492

I have reserved seats on 2 journeys, Lyon to Paris and Paris to London, when I go to pay at Checkout the booking fails because it says that my email address repeat does not match the original, but it does. Can I delete the bookings and start again? or can you make this work somehow? My booking number is 38762492 Thanks

Official Answer
photo Travel Expert
Rail Europe Posted 2 years ago

Hello Stuart,

Thanks for the question.

Request you to delete the booking from your shopping cart and purchase fresh new tickets altogether. If you still get that error, request you to use another email address.

The printing option for your sector is Print @ Home hence payments need to be done within 30 minutes.

Hope this helps!!!

Best Regards,

Leora, Rail Europe Travel Expert.

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