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Martin Indrawata

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4 months ago

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Rail Europe

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Train ticket not received

Hi, I booked a ticket from Raileurope.co.il. The procedure said that the ticket will be delivered to Aviation Links. However, I called them and they said that no ticket arrived, as well as the local RailEurope branch, who said that I apparently cancelled my own booking, which technically means I should get a refund. I have paid the money but have received no refund.

Reference number is 43049203.

Seek your quick assistance please. Thanks!

Official Answer
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Rail Europe Posted 4 months ago

Hello Martin,

Thanks for your question.

We have forwarded your booking to the higher authority who will look after it and will inform our Israel team as you did not receive a reply yet.

Kind Regards,

Leora, Rail Europe Travel Expert.

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