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Amit Tyagi

shared this question
2 months ago

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Rail Europe

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Train Pass not recived

Train Pass not received

I have booked "Eurail Two-Country Select Pass (Ref:43096519)" on 25th April, 2018 for two people and one youth. I haven't received the pass for my journey yet, as i am planning to travel on 10th May onwards.

Moreover i am not able to track the shipment as aforesaid reference number is not UPS tracking number.

Can you please send it asap to amittyagi23@gmail.com

Thanks!!

Official Answer
photo Travel Expert
Rail Europe Posted 2 months ago

Hello Amit,

Thanks for the question.

As your booking is processed on Rail Europe Middle East website which is handled by Al Rostamani who is our Dubai Fulfillment Centre, please send an email on the below email id and our team will assist you further.

artgsa@alrostamanigroup.ae

Hope this helps!!!

Kind Regards,

Leora, Rail Europe Travel Expert.

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Comments (7)

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7

Dear Concern,

I have Booked " Swiss Travel Pass Ref : 43253786 on 10th May 2018 for One Person. I haven't Received the Actual Travel Document For my journey yet, as i am planning to travel on 16th may onwards.

Can you please send it asap to abc.rony@yahoo.com.

Thanks .

Tanjina Anis.

photo Travel Expert
5

Hello Tanjina,

With reference to booking 43253786, we can see that Swiss Travel Pass is already emailed to you on 14th May. You will need to print the Pass on an A4 size paper and carry for your travel.

I will resend the Pass to your Booking Confirmation email.

Kind Regards,

Leora, Rail Europe Travel Expert.

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4

Can you please confirm the name of the courier company you use to send train tickets? I have a ticket number but no idea what company was used to trace my missing tickets. Thanks

photo Travel Expert
3

Hi Angela,

Thanks for the question.

The courier company that ships Paper Ticket is DHL. May I have your 8 digit booking number so that I can check the same.

Awaiting your reply.

Kind Regards,

Leora, Rail Europe Travel Expert.

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3

Our courier number is e1129886870

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3

I have tried tracing it but having no luck. Our booking number is 43089725. Please help. We leave New Zealand in 2 weeks.

photo Travel Expert
2

Hello Angela,

Thanks for your reply.

Paper Tickets booked on Rail Europe World website is shipped by DHL.

As you purchased tickets on Rail Europe New Zealand website the courier company differs, please send an email on the below email id and our team will assist you further.

contact-us@raileurope.co.nz

Hope this helps!!!

Kind Regards,

Leora, Rail Europe Travel Expert.

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