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Sambeet Biswal

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2 months ago

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Rail Europe

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TGV Rail Ticket

Hello Team,

Out of sheer frustration I am writing this in the forum. I am not sure if I will get any help from here or not but just wanted to bring this to your notice incase.

I have booked my TGV rail tickets for me ( in raileurope.co.in" rel="nofollow" target="_blank">http://www.raileurope.co.in/train/tgv-lyria?visitor_country=IN&cmpid=AF020819000102">raileurope.co.in) and for my wife ( ]]en.voyages-sncf.com" rel="nofollow" target="_blank">https://en.voyages-sncf.com/en/tgv-lyria">]]en.voyages-sncf.com ) 1.5 months back, June 14th 2017 to be precise from Laussane to Paris for September 21st 2017.

I have got my ticket booked from Raileurope.co.in" rel="nofollow" target="_blank">http://www.raileurope.co.in/train/tgv-lyria?visitor_country=IN&cmpid=AF020819000102">Raileurope.co.in and it got delivered within few days of booking the ticket but I haven't received the ticket for my wife booked from en.voyages-sncf.com till now. I will be leaving my home town by August 15th and it would be really difficult for me to collect my wife's ticket after that.

I have sent several mails to the customer support team of en.voyages-sncf.com but have not got any response from them regarding the ticket delivery or at least the tracking ID for my ticket in case its already sent from their end.

I have raised several complaints on their website and just get the acknowledgment mail saying to expect a response in 48 hours but no response till date. I am not able to call on the customer care number mentioned in their site.

Can I expect any help from this forum or any suggestion on how to proceed on this ??

Ticket Details : ticket booked from en.voyages-sncf.com

Ticket reference number - QRYVNF

Passenger Name - SUMAN (first name)

PANIGRAHI (surname)

Regards,

Sambeet

Official Answer
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Rail Europe Posted 2 months ago

Hello Sambeet,

Thanks for the question.

The above mentioned website is different company altogether, hence we cannot comment regarding the issue. You will need to check with them itself as we cannot access the booking made on other website.

Best Regards,

Amar, Rail Europe Travel Expert.

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