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Eran Yaari

shared this question
8 months ago

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Rail Europe

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Strike in paris in the 8th of April and no Service

Hello

My name is Eran and i've bought 2 tickets in the 8th of April at 19:11 from Paris to Geneve CFF

I must say that im very disappointed from your service.

i've bought 2 tickets in raileurope and i got a really bad surprise to arrive to the rail station and found that the there is a stike, instead i should rent a car and drove in the dark for 6 hours from Paris to Geneva.

my questions - why you didn't try to contact me in any way to let me know about the strike ?

in addition, why until now, no one try to contact me and say someting about money refound, any appologise, someting ? nothing was done ....the bottom line - where is your service ? why it is so bad ?

please refound my money that i've paid in adavnce approx 3 months ago to the same credit cards i've gave you.

very very disappointed

regards,

Eran

Official Answer
photo Travel Expert
Rail Europe Posted 8 months ago

Hello Eran,

Thanks for the question.

During strike in France, not all the trains are cancelled and if you are already in France, we advise to visit the ticket counter at the train station and inquire if the train you are booked on is cancelled.

As the train you purchased tickets for was cancelled due to strike, please send an email on the below email id along with the scan copy of the car receipt and our team will assist you with the refund process.

bookings@raileurope.co.il

Hope this helps!!!

Kind Regards,

Leora, Rail Europe Travel Expert.

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Comments (19)

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30

i wrote a letter and no one answer me

photo Travel Expert
25

Hello Eran,

Thanks for your reply.

We have forwarded your query to our Israel team. They will check and assist you further with the refund procedure.

Kind Regards,

Leora, Rail Europe Travel Expert.

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32

i have the same problem like eran ,but, the israeli no 0525220107 is not responding. may be ther is anither tl. no.?

i have to cancel 4 tikets (2 people) lyon- paris- lyon because of the strike on 3/6

what to do???

thanks for an ansuer

ronit koren

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29

Hello as Ronit, I also call 052-5220107 and there is no answer at this phone

(i call as it written, from 09:00 to 15:00 monday to Thersday

where is your service ? why do you give people running after you ? where is the responsibility ?

your Israeli team, not exists, its just a number with no service behind.

photo Travel Expert
28

Hello Ronit,

Thanks for the question.

We have forwarded your booking details and query to the higher authority as you did not receive a reply yet from our Israel team. They will check and get back to you.

Kind Regards,

Leora, Rail Europe Travel Expert.

photo Travel Expert
26

Hello Eran,

Thanks for your reply.

We have forwarded your booking details and query to the higher authority as you did not receive a reply yet from our Israel team. They will check and get back to you.

Kind Regards,

Leora, Rail Europe Travel Expert.

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35

Rail Europe wrote:

Hello Ronit,

Thanks for the question.

We have forwarded your booking details and query to the higher authority as you did not receive a reply yet from our Israel team. They will check and get back to you.

Kind Regards,

Leora, Rail Europe Travel Expert.

Rail Europe wrote:

Hello Ronit,

Thanks for the question.

We have forwarded your booking details and query to the higher authority as you did not receive a reply yet from our Israel team. They will check and get back to you.

Kind Regards,

Leora, Rail Europe Travel Expert.

THANK YOU. I AM WAITING

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28

Hello Leora

There is no a "Israel team"" its only ONE person give the service, her name is Sarah.

in addition, there is no service, she said she's only "messages service" and she will forward my message to you (and you send me to the israeli team that not exists).

yesterday, finally she answer me, but she said she can't talk because she at the hospital and she's after heart attack and she will be in contact with me.

first of all, im very sorry for her and wish her good health but someone can help me ?

photo Travel Expert
37

Hello Eran,

Please send an email to us on the below email id with your Reference number. We will handle the case and check with the railways for refund.

contact-us@raileurope-world.com

Kind Regards,

Leora, Rail Europe Travel Expert.

photo Travel Expert
26

Hello Ronit

Please send an email to us on the below email id with your Reference number. We will handle the case and check with the railways for refund.

contact-us@raileurope-world.com

Kind Regards,

Leora, Rail Europe Travel Expert.

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26

Hello

until this message , i didn't get any help for refund my money back.

Leora, please call the costumer service in Israel - 052-5220107, you'll get no answer, and if you have a luck, an old women that her name Sara will answer and she doesn't do her job. she put me on the line with no answer.

im running more than a month to get refund for my money and no one really help me

photo Travel Expert
23

Hello Eran,

We can see that your refund case is put forward and is being handled by our refund team. We have sent urgent reminders to the railways for the same. Once we receive a reply from them we will inform you as we are following up your case.

Kind Regards,

Leora, Rail Europe Travel Expert.

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21

Hello , almost 2 months ans im still waiting for my refund.

can you check please ?

regards, Eran

photo Travel Expert
20

Hello Eran,

Due to the ongoing strike and peak season in France, there is a delay in response time form the railways. Your case is handeled by our Israel team hence kindly get in touch with them on the below email id for further information about your refund request.

bookings@raileurope.co.il

Kind Regards,

Leora, Rail Europe Travel Expert.

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21

Hello

Its

more than 2 months that im running after you to refund my money for the two

tickets regarding the strike

I wrote and talk with the Israel team and they told me that they are waiting for you!

I

got the feeling that you are not going to pay me back? Why it is taking so much

time? To pay it takes seconds but to refund takes months? Please bring my money

back as soon as possible. This is not fare from your side to get so bad

service.

Please,

bring my monry back.

Regards

Eran

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13

ronit koren wrote:

Rail Europe wrote:

Hello Ronit,

Thanks for the question.

We have forwarded your booking details and query to the higher authority as you did not receive a reply yet from our Israel team. They will check and get back to you.

Kind Regards,

Leora, Rail Europe Travel Expert.

Rail Europe wrote:

Hello Ronit,

Thanks for the question.

We have forwarded your booking details and query to the higher authority as you did not receive a reply yet from our Israel team. They will check and get back to you.

Kind Regards,

Leora, Rail Europe Travel Expert.

THANK YOU. I AM WAITING

ronit koren wrote:

Rail Europe wrote:

Hello Ronit,

Thanks for the question.

We have forwarded your booking details and query to the higher authority as you did not receive a reply yet from our Israel team. They will check and get back to you.

Kind Regards,

Leora, Rail Europe Travel Expert.

Rail Europe wrote:

Hello Ronit,

Thanks for the question.

We have forwarded your booking details and query to the higher authority as you did not receive a reply yet from our Israel team. They will check and get back to you.

Kind Regards,

Leora, Rail Europe Travel Expert.

THANK YOU. I AM WAITING

ronit koren wrote:

Rail Europe wrote:

Hello Ronit,

Thanks for the question.

We have forwarded your booking details and query to the higher authority as you did not receive a reply yet from our Israel team. They will check and get back to you.

Kind Regards,

Leora, Rail Europe Travel Expert.

Rail Europe wrote:

Hello Ronit,

Thanks for the question.

We have forwarded your booking details and query to the higher authority as you did not receive a reply yet from our Israel team. They will check and get back to you.

Kind Regards,

Leora, Rail Europe Travel Expert.

THANK YOU. I AM WAITING

ronit koren wrote:

Rail Europe wrote:

Hello Ronit,

Thanks for the question.

We have forwarded your booking details and query to the higher authority as you did not receive a reply yet from our Israel team. They will check and get back to you.

Kind Regards,

Leora, Rail Europe Travel Expert.

Rail Europe wrote:

Hello Ronit,

Thanks for the question.

We have forwarded your booking details and query to the higher authority as you did not receive a reply yet from our Israel team. They will check and get back to you.

Kind Regards,

Leora, Rail Europe Travel Expert.

THANK YOU. I AM WAITING

ronit koren wrote:

Rail Europe wrote:

Hello Ronit,

Thanks for the question.

We have forwarded your booking details and query to the higher authority as you did not receive a reply yet from our Israel team. They will check and get back to you.

Kind Regards,

Leora, Rail Europe Travel Expert.

Rail Europe wrote:

Hello Ronit,

Thanks for the question.

We have forwarded your booking details and query to the higher authority as you did not receive a reply yet from our Israel team. They will check and get back to you.

Kind Regards,

Leora, Rail Europe Travel Expert.

THANK YOU. I AM WAITING

ronit koren wrote:

Rail Europe wrote:

Hello Ronit,

Thanks for the question.

We have forwarded your booking details and query to the higher authority as you did not receive a reply yet from our Israel team. They will check and get back to you.

Kind Regards,

Leora, Rail Europe Travel Expert.

Rail Europe wrote:

Hello Ronit,

Thanks for the question.

We have forwarded your booking details and query to the higher authority as you did not receive a reply yet from our Israel team. They will check and get back to you.

Kind Regards,

Leora, Rail Europe Travel Expert.

THANK YOU. I AM WAITING

photo Travel Expert
5

Dear Eran,

We can see that your refund request is being looked after our refund team. An email will be sent to you once we receive a reply.

Kind Regards,

Leora, Rail Europe Travel Expert.

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5

Hello

I'm waiting almost 4 months for my refund.

how long should i wait ?

I talked a few times with the Israeli Team, actually, there is no help in Israel,

there are two people, her name Sara that said she can't talk and she's very sick and the other one name is Dani that said that he can't help. so please tell me where is the Israeli service ? actually, there is no service!

how long should i wait ? a year ? please refound my money

photo Travel Expert
5

Hello Eran,

Your refund request is escalated to the managing railways and they are checking on it. We are following up constantly asking for an update and will inform you once we receive a reply.

We apologize for the delay in response time regarding your refund request as due to high season and ongoing strike, there may be a delay in response time from the railways.

Due to the length of the strike (3months) there are a lot of cases that needs to be analysed and it can take up to 6 months for a reply from the managing railways.

Kind Regards,

Leora, Rail Europe Travel Expert.

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