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Steve McCleary

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2 years ago

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Rail Europe

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Payment Error Booking Train Belvedere Marittimo Italy to Naples

Hi

Have made several attempts to book train tickets for Belvedere Marittimo Italy to Naples and payment is not going thru. Booked the trip Naples to Rome and went thru on my card OK so seems error in booking system at present.

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photo Travel Expert
Rail Europe Posted 2 years ago

Hello Steve,

Thanks for the question.

May I know your travel date and what error are you receiving so that I can check and assist you better.

Awaiting your reply!!!

Best Regards,

Leora, Rail Europe Travel Expert.

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Comments (4)

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18

Thanks for your response. Managed to get the train booked in the end. Kept coming up with an Error code (1604 from memory)when trying to pay. Refreshed page and it would indicate no seats available but site showed there were plenty on selection being made. It was for the 3rd July 10am Belvedere Marittimo to Naples. Tried later times also with same result. Also booked Naples to Rome with no issue. All good now though thanks.

Steve

photo Travel Expert
25

Hello Steve,

Thanks for your reply.

You were receiving that error message as the fare you are trying to book is sold out. You will need to book on a higher fare or alternate train.

You can drop your query on Travel Forum page for further assistance and we will be happy to assist you.

Hope this helps!!!

Best Regards,

Leora, Rail Europe Travel Expert.

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20

OK thanks. The site was not indicating that so was a bit confusing. Presume the Rail Europe site was behind on bookings from Trenitalia somewhere along the line? My partner decided she wanted a later train anyway & managed to book that ok.

Steve

photo Travel Expert
20

Hello Steve,

Thanks for your reply.

As we are the distributors of train tickets, our website is not a live site and fares are not regularly updated by the managing railways. It shows what accommodations the trains offer, but not necessarily the space available. Hence, sometimes sold out fares may also be shows as available on the search results page. Availability can change in minutes as we secure space from the same European system as the rest of the worldwide rail consolidators and companies.

Glad you were able to book the sectors. If you have any queries in future, you can drop your question on our Travel Forum page and we will assist you accordingly.

Hope this helps!!!

Best Regards,

Leora, Rail Europe Travel Expert.

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