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Jayant Sharma

shared this question
2 weeks ago

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Rail Europe

Travel Expert

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Over charging by Euro Rail

I booked a ticket online from Budapest to Vienna and back.

The website charged me Eur 120 which I had to cancel since the travel dates did

not meet my requirement. I eventually bought the ticket from Budapest Keleti

for EUR 38.77. How can the cost for the same journey be so different? Why would

you want to send the ticket by post and not offer e-ticket, which is what

resulted in my travel dates changing automatically on the Euro rail booking

site and i had to cancel the travel and I incurred loss of Euro 52.88 for no

fault of mine. I am really disappointed with the transaction

Official Answer
photo Travel Expert
Rail Europe Posted 2 weeks ago

Hello Jayant,

Thanks for the question.

As fares are dynamic and subject to change, we unfortunately, cannot give fare quotations. All available fares are displayed on our website. It would be best if you check directly on our website.

There are 3 printing options on the website i.e. Paper Ticket , Print @ Home and Print @ station and different sectors have different printing options which is set by the managing railways.

There is only 1 printing option for your sector which is Paper Ticket and it will be shipped to your address. As Print @ Home option is not available for your sector, E ticket cannot be issued.

Kindly provide your 8 digit booking number so that I can check regarding the same.

Awaiting your reply.

Kind Regards,

Leora, Rail Europe Travel Expert.

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Comments (3)

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3

Hi Leora, The booking number is 43093808. My grievence is that I bought a ticket 4 hours later from Budapest keleti at 1/ 3rd cost. I had to cancel the ticket booked through Rail Europe since I could not have travelled on dates printed on tickets (which got changed while booking). I was charged penalty of Eur 52.88 which is higher than the actual fare. I expect this amount to be refunded to me. Thanks and Regards, Jayant

photo Travel Expert
1

Hello Jayant,

Thanks for your reply.

With reference to booking 43093808, we can see that you are in touch with our team via email and our team provided you with the cost breakup.

Kind Regards,

Leora, Rail Europe Travel Expert.

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Hi Leora, I am chasing you on this forum since I am not satisfied with the response that I have received via email. I will take it to a forum where I am heard. I am not convinced that I should be paying a penalty more than the cost of the ticket. I actually travelled from Budapest to Vienna by the same train on 28-Apr by paying just Eur 38.77. The penalty that you have charged for cancellation is Eur 52. I will keep chasing and raising it in all possible forums till I get my refund. Kind Regards, Jayant

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