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Yingling Chen

shared this question
5 years ago

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Rail Europe

Travel Expert

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Rail Europe

Travel Expert

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Need e-ticket or print out ticket although have paper ticket already

Hi.

I booked two tickets on your website on 6th-Auguest,and I didn't know why paper ticket is my only option when I booked that time. But I still booked and paid.

The ticket have been received by my family but I am not at the delivery address now (delivery address is in Taiwan, but I am in Paris now and I booked while I travel in Europe)

Paris TGV inquiry told me they can't print the ticket for me due to you already send out the paper ticket.

Could you give another e-ticket to me or any other solution I can print out the ticket at Paris TGV station?

It's very urgent, my plan train is on 20th and 21th of September.

Here are my booking no.

Ticket 1 is 28570473

Ticket 2 is 28571151

Thank you very much!

Yingling Chen

Official Answer
photo Travel Expert
Rail Europe Posted 5 years ago

Hello Yingling,

Thanks for your question.

Please note that as your question is about a particular booking may I request you to

contact our fulfillment team.

You can mail us on the ‘Contact Us’ page. You would have to select ‘Already booked’ tab and send in your message.

Hope this helps!!!

Priyanka, Rail Europe Travel Expert.

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Comments (2)

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17

Hi

I leaved my question on your system as your suggestion this morning.

But I can't get any response.

I must miss the train from Paris to Munich tomorrow, and return as well.

So I think I need cancel the ticket, please help me to do this.

Thanks a lot

Yingling

photo Travel Expert
16

Hello Yingling,

Our representative will contact you shortly

Priyanka, Rail Europe Travel Expert.

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