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Kate Osadchuk

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4 years ago

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Rail Europe

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My country is missing from the list when trying to buy the tickets HELP

Hello, I am trying to book oneway ticket for 3 from Barcelona, Spain to Perpignan, France, and when filling out information about birth and country for the tickets: the list doesn't have Urkaine as part of it. I am traveling next week so trying to buy tickets for June 28th. Can I have some assistance and help with it. How come Ukraine is missing from the list? It says the details must match to my passport, and I have Ukrainian passport.

Thanks,

Kate

Official Answer
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Rail Europe Posted 4 years ago

Hello Kate,

Thanks for your question.

In order to be able to complete the booking successfully, you can select any country from the drop down list. However, in the space provided for the city you can write the name of the city as well as country. For example: Paris FRANCE. Make sure you type in France in capitals. We will do the needful from our end and send the tickets to France.

Hope this helps!!!

Regards,

Anthony, Rail Europe Travel Expert.

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Comments (4)

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23

There is no UKRAINE in the list!

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26

Vadim Zabiiaka wrote:

There is no UKRAINE in the list!

Hello Vadim,

Thanks for your question.

You would have to select any random country out of the list. In the space where you would have to feed in the city, you will have to write the name of the city and then UKRAINE in capital letters. The rest will be taken care of the respected department. Just makes sure to feed in the correct address with accurate details so that you do not face any hiccups.

Hope this helps!!!

Regards,

Anthony, Rail Europe Travel Expert.

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23

ESTONIA also not in the list.

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23

Hello Kaila,

Thanks for your question.

You would have to select any random country out of the list. In the space where you would have to feed in the city, you will have to write the name of the city and then ESTONIA in capital letters. The rest will be taken care of the respected department. Just makes sure to feed in the correct address with accurate details so that you do not face any hiccups.

Hope this helps!!!

Regards,

Leora, Rail Europe Travel Expert.

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