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vijay singh

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3 years ago

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Rail Europe

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Money deducted from credit-card but no booking

Hi ,

I tried to book the ticket from Grenoble to Paris on 27-Nov-2015 , but my money of 270 Euro's got deducted from credit card but with sorry message on booking screen with no processing for the ticket and there is no mail sent to me for no-booking and also no error reference number on screen . now how and after how many days I will get the deducted money back to my credit card . I am still waiting there is still no refund , Please suggest .

Vijay

Official Answer
photo Travel Expert
Rail Europe Posted 3 years ago

Hello Vijay,

Thanks for your question.

Please note that as your question is about a particular booking may I request you to contact our fulfillment team.

You can mail us on the ‘Contact Us’ page. You would have to select ‘Already booked’ tab and send in your message.

Hope this helps!!!

Best Regards,

Anthony, Rail Europe Travel Expert.

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28

Hi RailEuropeTeam ,

Please answer when i'll refund my money back in my credit card .I have attached the screenshot here of email which i received from my bank for the deduction of 270 Euro by RailEuro from my "ICICI Bank Travel Card and there is no ticket booked even with "sory message" on booking screen .

Please answer specifically to my query - "by when i'll back my money ". I am waiting your answer .

photo Travel Expert
21

Hello Vijay,

Thanks for your question.

Unfortunately these details can only be answered by the

fulfilment team via email. I would request you to mail us on the ‘Contact Us

page and they would get back to you as soon as possible.

Best Regards,

Anthony, Rail Europe Travel Expert.

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