Timor Brand

shared this question
1 year ago

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Rail Europe

Travel Expert




Hello, We have allready buy 4 e tickets, unfotunatlly we forgot to add luggege (2 big suitcases)

how can we update our reservation?

Amsterdam - Paris

Official Answer
photo Travel Expert
Rail Europe Posted 1 year ago

Hello Timor,

Thanks for the question.

As per your booking you have booked for Thalys train for which the luggage policy for each passenger is as below :

2 items of luggage - Size: max. 75 x 53 x 30 cm and 1 item of hand luggage. There is no weight limit, but you must be able to carry all of your luggage yourself.

This is the luggage you can carry with your ticket, there is no need to add the luggage in reservations.

Kind Regards,

Amar, Rail Europe Travel Expert.

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Comments (2)


Hi Amar,

i am travelling to Switzerland and Paris with my family from Oman and this is my first trip. i have few questions if you can assist;

1- we are total 4 (2 adults and 2 kids) and have 2 big suitcases (allowed during air travel) and 1 small bag. are these allowed on the trains?

2- i am planning to travel from Zurich to interlaken (can you suggest which interlaken station is recommended eg OST or west) on 1st sept and then from Interlaken (can you suggest which interlaken station is recommended eg OST or west) to Paris (Gare de Lyon) on 4th sept. can you suggest, how can i book?



photo Travel Expert

Hello Imran,

Thanks for the question.

Below are the details :

1) Yes you can carry 2 big luggage and a hand luggage for your travel on the train. Trains have overhead storage racks throughout the car, storage at the back of some seats and luggage areas at the end of the car. Most stations do not have porter services.

Note: Luggage kept by the passenger and placed in the luggage racks remains under the sole responsibility of the traveler. The railroads assume no responsibility in case of loss, damage, or theft.

2) We cannot suggest the station to arrive or depart in Interlaken. There are trains from Zurich to Interlaken OST as well as West station. You can let us know where you are residing in Interlaken so we can check for the closest station for your travel.

As you are booking only few journeys you can book point to point tickets for your travel :

- Zurich to Interlaken via 1 change at Bern - Eurocity and intercity trains.

- Interlaken to Paris via 1 change at Basel - Intercities and TGV Lyria train.

In order to book tickets, please visit our website.

You would need to feed in the Departure city and the Arrival city along with the travel date and preferred time & the number of passengers (Senior, adults, youth and children), and then click on “search tickets”. Once you do so, you would find the schedules along with the fares. You need to select the fare which is preferable to you and then add it to Cart. Once added, you need to mention the names of the passengers to make the payment on the next page.

Hope this helps!!!

Best Regards,

Amar, Rail Europe Travel Expert.

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