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Sima Avraham

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3 months ago

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Rail Europe

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exchange day

i need to change my booking from sunday 26.8.18 to the day before 25.8.18

booking no. is 42978454

i cant find how to do the exchange

Official Answer
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Rail Europe Posted 3 months ago

Hello Sima,

Thanks for the question.

With reference to booking 42978454, this is to inform you refund/ exchange policies for tickets will vary depending on the type of train and fare that is booked. Please review the terms and conditions for your tickets below:

Departure: LONDON ST-PANCRAS on SU 26/08/2018 at 12:24

Arrival: PARIS NORD on SU 26/08/2018 at 15:47

After Sales for Adult and Youth: Non refundable. Exchanges are subject to a fixed fee of EUR40 per segment, per passenger. If ticket not used, 100% exchangeable, before train departure date, by paying the difference in price with the next available fare in the same or higher class of service, plus the fixed fee. Thereafter, no exchange allowed. Exchange can be performed by the issuing office or at any Eurostar station. Exchanges when applicable can be subject to local administration fee and must be returned to the issuing office within the time frame allowed. Refunds/Exchanges may be subject to an administrative fee from Rail Europe.

After Sales for Child: Non refundable. Exchanges are subject to a fixed fee of EUR20 per segment, per passenger. If ticket not used, 100% exchangeable, before train departure date, by paying the difference in price with the next available fare in the same or higher class of service, plus the fixed fee. Thereafter, no exchange allowed. Exchange can be performed by the issuing office or at any Eurostar station. Exchanges when applicable can be subject to local administration fee and must be returned to the issuing office within the time frame allowed. Refunds/Exchanges may be subject to an administrative fee from Rail Europe.

As your tickets are exchangeable, you can exchange the ticket for a different date/time with the difference in price.

Please send an email on the below email id and our team will assist you with the procedure.

bookings@raileurope.co.il

Hope this helps!!!

Kind Regards,

Leora, Rail Europe Travel Expert.

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