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sharon conner

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6 months ago

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Rail Europe

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error in number of tickets -

Looks like there are 4 tickets but there are only 3 people traveling - looks like my husband was entered 2 times. Correct name on his passport is John Avery Conner Jr. Booking # is 42351796 for train from Florence to Rome Italy on May 13th. Train leaves Florence at 3:08 pm arrives in Rome at 4:40 pm.

Need to speak with customer service or get response to my email

Official Answer
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Rail Europe Posted 6 months ago

Hello Sharon,

Thanks for the question.

With reference to your booking number, tickets are booked for 3 passengers itself for Florence to Rome. Attached are your tickets, you will need to print the ticket on an A4 size Paper and carry for your travel.

Hope this helps!!!

Kind Regards,

Leora, Rail Europe Travel Expert.

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