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Doit Sketo

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2 years ago

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confirmation mail pending

i just booked a train from paris to amsterdam.10:25 AM PARIS NORD

  1. 01:42 PM AMSTERDAM CS Thalys 9327.

the website confirmed my payment and suddenly reloaded causing a loss of all my booking informations.the only i managed to save is the booking number (33112889)

trying to resend it to my mail through your resending service i get a ''wrong mail'' message.

i am waiting for your response and a solution as well.

Thanks in advance

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42

Hello Doit,

Thanks for the question.

The booking number provided is of 2015. Request you to kindly provide an 8 digit booking number that starts with 40 or 41 so that we can check and assist you further.

If you did not receive the booking number, kindly provide the names of the passengers so that we can check regarding the same.

Awaiting your reply.

Kind Regards,

Leora, Rail Europe Travel Expert.

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