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Hind RHANOUI

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1 year ago

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Rail Europe

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Rail Europe

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Cannot purchase tickets online

Hello,

I've tried to make a reservation and pay for 2 tickets ( Two Adults) for the train :

From Prague to Lyon, on 30/01/2016 - 18:00 - First Class

I get to select the train, see the price ( 228 euros as of now ) and when I try to add it to Cart, I get this Error :

We're very sorry but something went totally wrong with the engine.

Probably your session timed out due to a long inactivity on our website.

Please go back to our homepage. to try again.

How do I purchase the tickets in this case ?

Thank you.

Official Answer
photo Travel Expert
Rail Europe Posted 1 year ago

Hello Hind ,

Thanks for your question.

I would suggest you to try using another browser for booking your travel preferably Google Chrome.

Hope this helps!!!

Best Regards,

Anthony, Rail Europe Travel Expert.

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Comments (2)

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Hi, I am not able to book ticket online. It says session timed out. Used different browsers. Need to book urgently. Please help

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4

Hello Gurpreet,

Thanks for the question.

Request you to kindly register on the website if you are not yet registered by clicking on "My Account" which is on the homepage of our website and Register by filling in the details.

Request you to also delete your booking history, clear cache and use Google Chrome while booking on the website.

Hope this helps!!!

Best Regards,

Leora, Rail Europe Travel Expert.

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