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TU PHU HUYNH

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6 months ago

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Rail Europe

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2 ticket on 1 booking but only get refund for 1

Dear,

I book train from Ams to Paris for 2 people. My ticket is refundable 50% until departure. But when I click on "request". The penalty was based on 2 of my tickets but the refundable money only worked for 1 ticket. Plz help me check it out. And let me know what can I do to request for the rest one ticket.

Official Answer
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Rail Europe Posted 6 months ago

Hello Tu Phu Huynh,

Thanks for the question.

Please send an email on the below email id and our team will check your booking and will assist you further.

contact-us@raileurope.com.sg

Hope this helps!!!

Kind Regards,

Leora, Rail Europe Travel Expert.

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